The roles

We have a wide range of admin roles. Some of them involve much more customer contact than others. Some call for proven supervisory or management skills. But all demand a flair for detail, plenty of initiative and a genuine commitment to doing what’s best for the customer. Not forgetting plenty of drive and enthusiasm.

• Secretary/PA

  You could be supporting any of our teams or senior managers. But whichever part of the business you work in, you’ll be key to the work, handle a full range of secretarial responsibilities and use your initiative and organisational skills to the full. More about this role.

• Customer Service Adviser - Payment Services

  Dealing with payment processes, and handling any concerns or complaints from customers, you’ll make sure requests go through as and when they should. It’s vital to protect customer data, so you’ll always put the required controls into practice and focus closely on quality. More about this role.

• Customer Service Adviser – Mortgage Administration

  This detailed, time-sensitive work involves assessing and processing mortgage applications passed through from the branches. You’ll assess the application against set criteria, collect essential information like pay slips and proof of ID, keep a close eye on progress and make sure we meet our customers’ deadlines. More about this role.

• Customer Administrator

  Whether you work in Payment Services, Banking and Savings or in one of our Mortgage Administration Centres, you’ll focus on controlling the work of customer service teams and branch operations or handling our more complex processes. At all times you’ll make sure that quality remains high. And if we have any complaints from customers, you’ll check them against compliance. More about this role.

• Training & Competence Coordinator

  You’ll support the Team Manager by concentrating on quality assurance and performance coaching. Your input will be invaluable in helping us meet our business targets while complying with both our own rigorous procedures and FSA regulations. To be effective, your coaching ability will need to be as impressive as your technical and analytical skills. More about this role.

• Team Manager

  To take charge of one of our teams you’ll need to be a well-organised people person who can see the big picture. Responsible for everything from resource planning to performance management and from training to compliance, you’ll use your coaching skills to help us meet our business targets, our Treating Customers Fairly principles and FSA regulations. More about this role.

• Collections Adviser and Senior Debt Negotiator

  Customers miss their repayments for a host of different reasons. And helping them get their finances back under control calls for a particular blend of skills – tact, assertiveness and sensitivity among them. So we won’t pretend these roles are easy, or for everyone. But if you can blend empathy with persistence and an ability to find a suitable solution, they’re among the most rewarding roles around. More about these roles.

• Business Support Analysts

  You’ll come up with great ways to enhance how we work, then put them into practice. It means building strong relationships across the business, working closely with suppliers and business experts, and promoting a culture of continuous improvement. More about this role.

• Admin Support Manager

  Focusing on business controls, regulatory adherence and process improvement, you’ll lead and develop your team to reduce risk across your area. More about this role.